Privacy Policy

At Sloanes Group, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect any information you provide when using our website for booking serviced accommodation in London. By accessing and using our website, you consent to the collection and use of information as described in this policy.

1. Information We Collect

When you make a booking or browse our website, we may collect the following types of personal data:

• Name
• Contact details (email address, phone number)
• Payment information 
• Booking details (such as stay dates, preferences)
• Technical data, including IP address, browser type, and device information

2. How We Collect Information

We collect information from you when:

• You make a booking via our online platform 
• You subscribe to our newsletter or other marketing communications
• You contact us for inquiries or customer support

3. Use of Your Information

The information we collect may be used for the following purposes:

• To process and manage your bookings
• To improve our website and services
• To communicate with you regarding your booking and stay
• To comply with legal obligations and resolve disputes

4. Third-Party Services

We use third-party services, such as:

• BlueHost: Our website is hosted on BlueHost, which ensures the secure storage and processing of your information.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us analyse web traffic and personalise content based on your preferences. You can control or delete cookies through your browser settings, but doing so may affect your experience on the website.

6. Data Security

We take data protection seriously and employ a variety of security measures to safeguard your personal information. While no system is 100% secure, we use industry best practices to protect your data from unauthorised access, alteration, or disclosure.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections to any inaccurate information
• Request the deletion of your personal data
• Withdraw your consent to the use of your data for marketing purposes

To exercise any of these rights, please contact us at [email protected].

8. Retention of Data

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Sloanes Group
48 Warwick Street, Piccadilly, W1B 5AW
Email: [email protected]
Phone: 02071014657

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.